Shipping Made Easy: Learn How to Send Back Your Purple Mattress with These Simple Steps!

Introduction to the Purple Mattress and its Return Policy

If you have recently purchased a Purple Mattress and for some reason need to return it, don't worry. Purple offers a 100-night trial period for their mattresses, so you can try it out and decide if it's the right choice for you. If you are not completely satisfied, you can easily return the mattress within this timeframe.

The return process for a Purple Mattress may seem intimidating, but it's actually quite simple. In this guide, we will walk you through the steps of how to ship a Purple Mattress back. Whether you are returning it due to discomfort or just simply changing your mind, we've got you covered.

Before we dive into the step-by-step guide, let's first take a look at Purple's return policy in more detail.

• Purple offers a 100-night trial period for their mattresses, starting from the date of delivery.
• If you decide to return the mattress within this timeframe, you will receive a full refund, minus any shipping fees, handling fees, and promotions that were applied during purchase.
• The mattress must be returned in good condition, free of any stains, tears, or damage. Otherwise, you may be subject to additional fees.
• If you purchased the mattress from a third-party retailer, you must adhere to their return policies and procedures.

Now that you are familiar with Purple's return policy, let's get started on how to prepare your mattress for shipping.

Step-by-step guide on preparing the mattress for shipping

Returning a mattress can seem like a daunting task, but with the right preparation, it can be a smooth and hassle-free experience. Follow these simple steps to prepare your Purple Mattress for shipping:

• Clean the mattress: Before packing your mattress, it is important to ensure that it is clean and free of any stains or dirt. Use a mild detergent and warm water to spot clean any areas that may need it. Allow the mattress to air dry completely before proceeding to the next step.
• Remove all bedding and accessories: Take off all sheets, pillowcases, and mattress protectors from your Purple Mattress. Be sure to also remove any pillows or other accessories that may have been included in the original packaging.
• Take a photo of the mattress: It's always a good idea to take a photo of the mattress before packing it for shipping. This will serve as proof of its condition in case any damage occurs during transit.
• Roll up the mattress: The Purple Mattress is designed to be flexible and easily rolled up. Starting at one end, roll the mattress tightly towards the center. Then, use the straps provided in the original packaging to secure the rolled mattress. Make sure the straps are tight to prevent the mattress from unrolling during shipping.
• Protect the edges: To prevent any potential damage to the edges of the mattress, use extra packaging material such as bubble wrap or cardboard to cover them. This will provide additional protection during transit.
• Place the mattress in a plastic bag: To keep your mattress clean and dry during shipping, it is recommended to place it in a large plastic bag. This will also help to protect it from any potential water damage.
• Choose the right packaging materials: It is crucial to use sturdy and secure packaging materials when shipping your Purple Mattress. This includes a strong cardboard box, packing tape, and additional cushioning materials such as foam or bubble wrap.
• Label the package: Be sure to clearly label the package with the shipping address, return authorization number (if provided by Purple), and any other necessary information provided by the shipping company.
• Schedule pickup and delivery: Once the mattress is prepared and packaged, you can schedule a pickup and delivery with the shipping company of your choice. Purple may also provide a prepaid shipping label for your convenience.

By following these steps, your Purple Mattress will be safely packaged and ready to be shipped back for a return or exchange. For more information, you can refer to the Purple Mattress return policy or contact their customer service team for assistance.

Remember to keep track of your return shipment using the tracking number provided by the shipping company. This will allow you to monitor its progress and ensure that it reaches its destination in a timely manner.

With proper preparation and packaging, returning a Purple Mattress can be a simple and stress-free process. Now you can confidently ship your mattress back and await your potential refund or exchange. Thank you for choosing Purple!

Choosing the Right Packaging Materials for Safe Transportation

When shipping a Purple Mattress back, it is important to choose the right packaging materials to ensure its safe transportation. This will not only protect the mattress during transit, but also prevent any damage that may affect your refund or warranty claim.

Here are some essential items you will need when packaging your Purple Mattress for return:

• Strong Box or Container: Choose a sturdy box or container that is large enough to fit the mattress and can withstand the weight and pressure of transportation. It is recommended to use the original packaging if available. If not, look for a box specifically designed for shipping mattresses.
• Protective Plastic Cover: The Purple Mattress comes with a protective plastic cover. Make sure to keep it intact and use it to wrap the mattress before placing it in the box.
• Packing Tape: Use packing tape to securely seal the box or container, making sure there are no openings or gaps where the mattress could shift or get damaged during transit.
• Padding Materials: To add an extra layer of protection, use padding materials such as bubble wrap or foam to cushion the mattress inside the box. This will help prevent any potential damage from bumps or rough handling during shipping.

It is important to make sure all materials used for packaging are clean and free of any debris or dirt, as this could potentially stain or damage the mattress.

Additionally, it is recommended to reinforce the corners and edges of the box with extra padding to prevent them from getting damaged during transit.

Remember to securely tape all openings and seams of the box to avoid any tears or rips. You may also want to consider double boxing the mattress for added protection.

Pro Tip: If you are unsure about the packaging materials needed, consult the shipping company or the Purple Mattress customer service team for recommendations.

Once you have prepared the mattress and securely packaged it, you are ready to schedule the pickup and delivery with the shipping company. Read on for more information on this process in the next section.

Scheduling the Pickup and Delivery with the Shipping Company

Returning a Purple Mattress may seem like a daunting task, but with the right information and preparation, it can be a smooth process. Once you have packaged your mattress for shipping, the next step is to schedule the pickup and delivery with the shipping company of your choice.

The first step is to research and compare different shipping companies to find the best option for your specific needs. Consider factors such as cost, delivery time frame, and insurance coverage. Some companies may even offer a discount for returning bulky items like mattresses.

• Contact the shipping company and inform them that you would like to schedule a pickup for a return shipment.
• Provide the shipping company with the dimensions and weight of the packaged mattress so they can provide an accurate quote.
• Ask about any additional requirements for shipping mattresses, such as having it boxed or wrapped in plastic.
• Discuss the pickup and delivery dates and confirm the details in writing.

It is important to keep track of all communication with the shipping company and have written confirmation of the pickup and delivery details. This will help avoid any confusion or delays during the return process.

Once the pickup has been scheduled, make sure someone will be available to receive the shipment at the designated address. You may also want to consider insuring the shipment for added protection.

After the pickup, track the shipment using the provided tracking number. This will give you peace of mind and allow you to plan accordingly for the delivery date.

When the mattress is received by the shipping company, they will handle the rest of the delivery process and provide you with updates along the way.

Keep in mind that the return process may take a few weeks, so be patient and stay in communication with the shipping company if you have any concerns.

By following these steps and working with a reliable shipping company, you can easily and safely ship your Purple Mattress back for a return or exchange.

Tips for tracking the return shipment

Once you have shipped your Purple Mattress back, it's natural to want to track its progress. After all, you want to make sure it reaches its destination safely and on time. Here are some tips to help you track your return shipment:

1. Keep your tracking number in a safe place: When you schedule the pickup and delivery, you will receive a tracking number from the shipping company. Make sure to keep this number in a safe place that is easily accessible. You will need it to track your shipment.

2. Use the shipping company's online tracking tool: Most shipping companies have an online tracking tool on their website. Simply enter your tracking number and it will provide you with the latest updates on the location of your shipment.

3. Check for email updates: Some shipping companies also send email updates for each step of the shipping process. Make sure to check your email regularly for any updates on your return shipment.

4. Contact the shipping company: If you are unable to track your shipment online or have any concerns, don't hesitate to contact the shipping company directly. They will be able to provide you with more specific information about the whereabouts of your Purple Mattress.

5. Keep an eye on the estimated delivery date: The shipping company will provide you with an estimated delivery date for your return shipment. Keep an eye on this date and if it passes without your mattress being delivered, contact the shipping company for an update.

Tracking your return shipment is important to ensure a smooth and timely return process. If you follow these tips, you can stay informed about the progress of your Purple Mattress and have peace of mind knowing it will reach its destination.

What to expect during the return process and potential refund options

After shipping your Purple Mattress back, you may wonder what happens next. The return process typically takes 2-4 weeks, depending on your location and the condition of the mattress. Here are the steps you can expect during the return process:

• Step 1: Inspection – Once the mattress reaches the return facility, it will go through a thorough inspection to ensure it meets the return criteria.
• Step 2: Refund or exchange – If the mattress is in its original condition and packaging, you will receive a full refund. However, if there are any damages, the refund amount may be affected. Alternatively, you can request an exchange for a different size or model.
• Step 3: Processing the refund or exchange – It typically takes 3-5 business days to process the refund or exchange and another 3-5 business days for the funds to reflect in your account.
• Step 4: Pickup of your old mattress – If you opted for a mattress pickup during scheduling, the shipping company will contact you to arrange a convenient time for pickup.

Please note that the refund or exchange may take longer if there are any delays with the shipping or if additional information is required. It's best to contact the Purple customer support team for any updates or concerns regarding your return.

Now, let's discuss the potential refund options you may have. If you paid for the mattress using a credit or debit card, the refund will be issued back to the same card. For payments made through financing, the refund will be reflected in your remaining balance. If you used a gift card to purchase the mattress, the refund will be in the form of store credit.

In some cases, there may be a restocking fee deducted from your refund amount. This fee is usually applicable if there are any damages to the mattress or if the return is made after the 21-day trial period. However, if the return is due to manufacturing defects or shipping errors, the restocking fee is waived.

Conclusion

Returning a Purple Mattress may seem daunting at first, but the process is straightforward and hassle-free. Just make sure to follow the proper steps and provide accurate information to ensure a smooth return experience. And remember, if you have any questions or concerns, don't hesitate to reach out to the Purple customer support team for assistance.

We hope this guide has been helpful in understanding how to ship a Purple Mattress back. If you'd like to read more about other customers' experiences with returning their Purple Mattresses, check out our customer reviews page. Thank you for choosing Purple!

Conclusion with Additional Resources and Customer Experiences

Congratulations! You have successfully shipped your Purple Mattress back. We hope the return process was hassle-free and that you were able to receive a full refund or exchange for another product. If you encounter any issues with your return, don't hesitate to reach out to the Purple customer support team for assistance.

If you're curious about other customers' experiences with returning their Purple Mattress, check out our website's customer reviews section. You can also find helpful tips and advice from fellow customers on our social media pages. We value feedback from our customers and use it to continuously improve our products and services.

For future reference, bookmark our website's return policy page for easy access to information on returns, exchanges, and refunds. Additionally, we recommend keeping your mattress warranty and purchase receipt in a safe place in case you need to refer to them in the future.

Thank you for choosing Purple and giving us the opportunity to provide you with a good night's sleep. We are constantly striving to provide top-quality products and excellent customer service, and we appreciate your support.