Is Mattress Firm Sleepy’s? Find Out in Our Honest Review!

Introduction to Mattress Firm and Sleepy's

If you are in the market for a new mattress, you have probably come across the names Mattress Firm and Sleepy's. These two companies are among the biggest players in the mattress industry, offering a wide range of products and services to consumers.

Mattress Firm was founded in 1986 and has since grown to become the largest specialty mattress retailer in the United States. With over 2,400 stores nationwide, Mattress Firm offers a variety of brands and styles to suit different preferences and budgets.

Sleepy's, on the other hand, has been around since 1931 and is known for its extensive selection of mattresses and sleep accessories. With over 1,000 locations in the U.S., Sleepy's has established itself as a go-to for quality sleep products at affordable prices.

Both Mattress Firm and Sleepy's have a strong presence in the market, but what sets them apart? In this guide, we will take a closer look at these two companies, their histories, and what they have to offer in terms of mattresses.

The History of Mattress Firm and Sleepy's

Mattress Firm and Sleepy's are two well-known names in the mattress industry. Both companies have a long history of providing high-quality mattresses and exceptional customer service.

Mattress Firm was founded in 1986 in Houston, Texas by Paul Stork. What started as a small store selling mattresses and waterbeds quickly grew into a chain of stores across the United States. By 2015, Mattress Firm had over 3,500 locations, making it the largest specialty mattress retailer in the country.

Sleepy's also has a rich history that dates back to 1931 when it was founded by Harry Burstein in Brooklyn, New York. Originally named Bedding Discount Centers, the company rebranded as Sleepy's in 2001 and expanded to over 1,000 stores across the Northeast and Mid-Atlantic regions.

Both companies continued to grow through acquisitions and mergers in the early 2000s. In 2016, Mattress Firm acquired Sleepy's, making it the undisputed leader in the mattress industry with over 5,000 stores nationwide.

Today, Mattress Firm and Sleepy's are known for their wide selection of mattresses from top brands, competitive pricing, and convenient store locations. Their histories of success and growth make them two of the biggest names in the industry.

• Key points to include:
  • Founded in 1986 by Paul Stork in Houston, Texas
  • Became largest specialty mattress retailer in the US by 2015 with over 3,500 locations
  • Sleepy's founded in 1931 by Harry Burstein in Brooklyn, NY
  • Expanded to over 1,000 stores in the Northeast and Mid-Atlantic regions
  • Mattress Firm acquired Sleepy's in 2016
  • Combined have over 5,000 stores nationwide

Mattress Firm vs Sleepy's: A Comparison of Products

Both Mattress Firm and Sleepy's offer a wide range of mattresses to cater to different sleeping preferences and budgets. Let's take a look at how their products compare in terms of price range, materials used, and special features.

• Price Range: When it comes to pricing, Mattress Firm and Sleepy's have similar ranges with options for all budgets. However, Sleepy's may be slightly more affordable as they often have sales and promotions.
• Materials: Mattress Firm offers a variety of materials including memory foam, innerspring, hybrid, and latex. They also have a wide range of brands to choose from. Sleepy's, on the other hand, primarily offers innerspring and memory foam mattresses, with fewer brand options.
• Special Features: Both companies have mattresses with special features such as cooling technology, extra lumbar support, and adjustable firmness levels. However, Mattress Firm has a wider selection of these specialized mattresses compared to Sleepy's.

Overall, both Mattress Firm and Sleepy's have a good variety of mattress options, but Mattress Firm may have a slight edge in terms of the variety of materials and special features available. It ultimately depends on what the individual is looking for in a mattress.

Customer Reviews and Satisfaction Ratings

One of the best ways to gauge the quality and service of a company is by looking at customer reviews and satisfaction ratings. Let's take a look at what people are saying about Mattress Firm and Sleepy's.

• Mattress Firm: With over 2500 locations nationwide, Mattress Firm has a significant presence in the mattress industry. According to Consumer Affairs, the company has received an average rating of 3.8 out of 5 stars based on over 1000 reviews. Many customers praise the helpful and knowledgeable staff, as well as the wide selection of mattresses available.
• Sleepy's: As a subsidiary of Mattress Firm, Sleepy's also has a large number of locations across the country. However, the company has a slightly lower rating on Consumer Affairs, with an average of 3.4 stars based on over 400 reviews. Some common complaints among customers include pushy sales tactics and difficulties with returns and exchanges.

It's important to note that these reviews and ratings are subjective and may not reflect everyone's experience with the companies. However, they can give us a general idea of the overall satisfaction of customers.

When comparing the two companies, it seems that Mattress Firm has a slightly higher overall rating and more positive reviews. However, individual experiences may vary and it's important to consider all factors when making a decision.

Next, let's take a closer look at the business practices and policies of Mattress Firm and Sleepy's to see if that has any impact on customer satisfaction.

Business Practices and Policies of Mattress Firm and Sleepy's

When purchasing a mattress, it's important to consider not just the product itself, but also the business practices and policies of the company you are buying from. Both Mattress Firm and Sleepy's have their own set of policies in place.

• Return Policies: Mattress Firm offers a 120-night sleep trial, allowing customers to return or exchange their mattress within this time frame. However, there is a $149 processing fee for returns or exchanges. On the other hand, Sleepy's offers a 180-night comfort guarantee, with no processing fees for returns or exchanges.
• Warranties: Both Mattress Firm and Sleepy's offer warranties on their mattresses, but the length and coverage may vary. Mattress Firm's warranties range from 1-10 years, depending on the specific mattress model, while Sleepy's offers a 10-year warranty on all their mattresses.
• Delivery and Set-Up: Mattress Firm offers free delivery on orders over $499 and will set up the mattress for an additional fee. Sleepy's also offers free delivery on orders over $599 and includes set-up as part of their service.

It's important to thoroughly read and understand the policies of each company before making a purchase. Keep in mind any additional fees or restrictions that may apply, such as returns only being accepted if the mattress is in its original packaging.

Overall, both Mattress Firm and Sleepy's have similar business practices and policies, but Sleepy's may offer a better value with their longer comfort guarantee and free delivery and set-up services. It's important to weigh these factors against your personal preferences and budget when making a decision between the two companies.

Controversies and Negative Publicity Surrounding Mattress Firm and Sleepy's

In recent years, both Mattress Firm and Sleepy's have faced some controversies and negative publicity that may impact consumer perception.

• Overexpansion and bankruptcy: Mattress Firm has been accused of aggressive expansion and over-saturation in the market, leading to financial struggles and even bankruptcy. In 2018, the company filed for Chapter 11 bankruptcy, causing concern among customers and investors alike.
• Class-action lawsuits: Both Mattress Firm and Sleepy's have faced class-action lawsuits from customers who claim that they were misled or deceived by the companies' sales tactics.
• Inflated prices: Some customers have complained that both companies markup their prices significantly and use misleading pricing strategies, such as constant sales and promotions, to make customers believe they are getting a better deal than they actually are.
• Customer service issues: Negative reviews and complaints from customers about poor customer service experiences have been reported for both companies. These include difficulty with returns, issues with delivery and set-up, and unresponsive or unhelpful staff.

However, it is worth noting that every company will inevitably face some level of controversy or negative publicity, and it is important to look at the overall reputation and satisfaction ratings of each company as well.

Conclusion and Recommendation: Is Mattress Firm sleepy's?

After researching and comparing the two major mattress companies, Mattress Firm and Sleepy's, it is clear that both offer quality products and services. However, there are some notable differences between the two.

Mattress Firm has a longer history in the industry, having been founded in 1986, while Sleepy's was established in 1931. Both companies have expanded and grown over the years, with Mattress Firm now having over 2,000 locations nationwide and Sleepy's being acquired by Mattress Firm in 2016.

In terms of products, both companies offer a wide range of mattresses in different materials and price points. Mattress Firm has a slightly higher price range overall, but also offers more discounts and promotions. Sleepy's, on the other hand, has a focus on affordable prices and may be a better option for budget-conscious consumers.

Customer reviews and satisfaction ratings for both companies are generally positive, with each having a loyal customer base. However, there have been some complaints against Mattress Firm regarding their return policies and customer service, while Sleepy's has had some issues with product durability. It is important for consumers to carefully research and read reviews before making a purchase decision.

In terms of business practices and policies, both companies have similar return and warranty policies. However, Mattress Firm has faced some controversies in the past, including lawsuits regarding false advertising and pricing tactics. This may affect consumer perception and trust in the brand.

Based on the gathered information, it is difficult to definitively say whether Mattress Firm is better than Sleepy's or vice versa. Both have their strengths and weaknesses, and it ultimately depends on individual preferences and priorities. We recommend carefully considering your needs and budget, and thoroughly researching both companies before making a decision.

In conclusion, while Mattress Firm and Sleepy's may have merged into one company, they still maintain their individual identities and offer unique products and services. It is important to weigh all factors before deciding if Mattress Firm or Sleepy's is the right choice for you.